/* ── Ticket Portal — Dark Theme ──────────────────────────────── */
body.dark-page { background: #090e1a; }

.ticket-portal-hero {
  padding: 90px 0 50px;
  background: #090e1a;
  text-align: center;
  position: relative; overflow: hidden;
}
.ticket-portal-hero h1 { font-size: clamp(1.8rem,4vw,2.6rem); font-weight: 800; color: #fff; margin-bottom: .6rem; }
.ticket-portal-hero p  { color: rgba(255,255,255,.45); font-size: .95rem; }

.ticket-section { background: #0d1117; min-height: 60vh; padding: 50px 0 100px; }

/* Lookup card */
.ticket-lookup-card {
  max-width: 500px; margin: 0 auto;
  background: rgba(255,255,255,.04);
  border: 1px solid rgba(255,255,255,.08);
  border-radius: 16px; padding: 32px;
}
.ticket-lookup-card h2 { color: #fff; font-size: 1.1rem; margin-bottom: 6px; }
.ticket-lookup-card p  { color: rgba(255,255,255,.4); font-size: .85rem; margin-bottom: 24px; }

/* Thread card */
.ticket-thread-card {
  max-width: 760px; margin: 0 auto;
  background: rgba(255,255,255,.04);
  border: 1px solid rgba(255,255,255,.08);
  border-radius: 16px; overflow: hidden;
}
.ticket-thread-header {
  padding: 20px 28px;
  border-bottom: 1px solid rgba(255,255,255,.07);
  display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 12px;
}
.ticket-thread-header h2 { color: #fff; font-size: 1rem; margin: 0; }
.ticket-num { color: var(--primary); font-weight: 800; letter-spacing: .05em; }

/* Status badges */
.ticket-badge {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 4px 12px; border-radius: 100px; font-size: .72rem; font-weight: 700;
}
.ticket-badge--open        { background: rgba(52,211,153,.1); color: #34d399; border: 1px solid rgba(52,211,153,.25); }
.ticket-badge--in-progress { background: rgba(251,191,36,.1); color: #fbbf24; border: 1px solid rgba(251,191,36,.25); }
.ticket-badge--closed      { background: rgba(107,114,128,.1); color: #9ca3af; border: 1px solid rgba(107,114,128,.25); }

/* Messages */
.ticket-messages { padding: 0 28px; }
.ticket-message {
  padding: 20px 0;
  border-bottom: 1px solid rgba(255,255,255,.06);
}
.ticket-message:last-child { border-bottom: none; }
.ticket-message__meta {
  display: flex; align-items: center; gap: 10px;
  margin-bottom: 10px;
}
.ticket-message__avatar {
  width: 32px; height: 32px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: .78rem; font-weight: 700; flex-shrink: 0;
}
.ticket-message__avatar--customer { background: rgba(0,174,239,.2); color: var(--primary); }
.ticket-message__avatar--admin    { background: rgba(139,92,246,.2); color: #a78bfa; }
.ticket-message__name  { font-weight: 600; color: #fff; font-size: .88rem; }
.ticket-message__time  { color: rgba(255,255,255,.3); font-size: .75rem; margin-left: auto; }
.ticket-message__body  { color: rgba(255,255,255,.75); line-height: 1.7; font-size: .9rem; padding-left: 42px; }
.ticket-message__body.admin-body {
  background: rgba(139,92,246,.05);
  border-left: 2px solid rgba(139,92,246,.3);
  padding: 12px 16px 12px 16px;
  border-radius: 0 8px 8px 0;
  margin-left: 42px;
}

/* Reply form */
.ticket-reply-form {
  padding: 20px 28px;
  border-top: 1px solid rgba(255,255,255,.07);
  background: rgba(255,255,255,.02);
}
.ticket-reply-form h3 { color: rgba(255,255,255,.6); font-size: .82rem; font-weight: 600; margin-bottom: 12px; text-transform: uppercase; letter-spacing: .08em; }
.ticket-reply-form textarea {
  width: 100%; background: rgba(255,255,255,.06);
  border: 1px solid rgba(255,255,255,.12);
  color: #fff; border-radius: 10px;
  padding: 12px 16px; font-size: .9rem; font-family: inherit;
  outline: none; resize: vertical; min-height: 100px;
  transition: border-color .2s;
  box-sizing: border-box;
}
.ticket-reply-form textarea::placeholder { color: rgba(255,255,255,.25); }
.ticket-reply-form textarea:focus { border-color: rgba(0,174,239,.4); }
.ticket-reply-actions { display: flex; gap: 10px; margin-top: 12px; }
.btn-ticket-reply {
  background: var(--primary); color: #fff; border: none;
  padding: 11px 24px; border-radius: 8px; font-size: .88rem; font-weight: 600;
  cursor: pointer; transition: background .2s;
}
.btn-ticket-reply:hover { background: #0095cc; }
.btn-ticket-close {
  background: none; color: rgba(255,255,255,.4);
  border: 1px solid rgba(255,255,255,.12);
  padding: 11px 20px; border-radius: 8px; font-size: .88rem;
  cursor: pointer; transition: color .2s, border-color .2s;
}
.btn-ticket-close:hover { color: #f87171; border-color: rgba(248,113,113,.3); }
.ticket-closed-notice {
  padding: 16px 28px; text-align: center;
  color: rgba(255,255,255,.35); font-size: .85rem;
  border-top: 1px solid rgba(255,255,255,.06);
}

/* Dark form inputs */
.dark-field { margin-bottom: 16px; }
.dark-field label { display: block; font-size: .78rem; font-weight: 600; color: rgba(255,255,255,.5); margin-bottom: 6px; }
.dark-field input {
  width: 100%; background: rgba(255,255,255,.06);
  border: 1px solid rgba(255,255,255,.12);
  color: #fff; border-radius: 10px;
  padding: 12px 16px; font-size: .9rem; font-family: inherit;
  outline: none; transition: border-color .2s; box-sizing: border-box;
}
.dark-field input::placeholder { color: rgba(255,255,255,.25); }
.dark-field input:focus { border-color: rgba(0,174,239,.5); }
.btn-lookup {
  width: 100%; background: var(--primary); color: #fff; border: none;
  border-radius: 10px; padding: 13px; font-size: .95rem; font-weight: 700;
  cursor: pointer; transition: background .2s; margin-top: 4px;
}
.btn-lookup:hover { background: #0095cc; }

/* Alerts */
.ticket-error {
  background: rgba(239,68,68,.08); border: 1px solid rgba(239,68,68,.2);
  border-radius: 10px; padding: 14px 18px; color: #fca5a5;
  font-size: .88rem; margin-bottom: 16px;
}
.ticket-success-msg {
  background: rgba(52,211,153,.08); border: 1px solid rgba(52,211,153,.2);
  border-radius: 10px; padding: 14px 18px; color: #6ee7b7;
  font-size: .88rem; margin-bottom: 16px;
}

@media (max-width: 640px) {
  .ticket-thread-header { flex-direction: column; align-items: flex-start; }
  .ticket-messages, .ticket-reply-form { padding-left: 18px; padding-right: 18px; }
  .ticket-message__body { padding-left: 0; }
  .ticket-message__body.admin-body { margin-left: 0; }
  .ticket-reply-actions { flex-direction: column; }
  .btn-ticket-reply, .btn-ticket-close { width: 100%; text-align: center; padding: 13px; }
}